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Shipping & Ordering Policy


SHIPPING & PROCESSING

  • Bijoux Macarons ships macarons throughout the continental United States using UPS as our third party shipping carrier.
  • Orders are only shipped nationwide Monday through Wednesday to avoid weekend delays. We do not ship nationwide on Thursdays (except for Next Day shipping), Fridays, or holidays.
  • During instances of higher than usual volume, processing times are subject to change.
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  • 12PM PST DAILY CUT-OFF TIME

  • Orders placed after 12 PM PST will be processed for shipping the following business day or the following shipping date. Some exceptions may apply.

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  • Learn more about shipping guidelines by visiting bijouxmacs.com/pages/shipping-policy

LOCAL DELIVERY

  • Orders can be delivered using our local courier service for addresses located within 20 miles of zipcode 90021 (downtown Los Angeles).
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  • Local Deliveries are made Monday through Friday, excluding holidays.
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  • We highly recommend that you select a time when someone will be available to accept your Local Delivery package. If our 1st Delivery Attempt is unsuccessful, our Customer Service Team will reach out to you to schedule a 2nd delivery attempt in a future delivery window. ADDITIONAL CHARGES MAY APPLY.

CURBSIDE PICK UP

  • Orders may be picked up by appointment only between 10:00 am to 1:30 pm on Fridays.
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  • Pick Up Address:
  • Crafted Kitchen (Our Commercial Kitchen)
  • 672 S. Santa Fe Ave.
  • Los Angeles, CA 90021.  

RETURNS

  • Due to the perishable nature of our products, all sales are final, and no refunds or store credit will be issued. Deposits are non-refundable.
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  • Circumstance pending, we will issue a credit or re-send.
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  • Shipping fees are non-refundable.
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  • For damage claims, we require pictures of the external shipping box and the damaged product.
  • If, for any reason, you are unsatisfied with your purchase, please contact us within 48 hours of when your package was received. We’ll do our best to make sure you are happy with your order.

CANCELLATIONS & MODIFICATIONS

  • Orders may be canceled up to 2 business days before shipping. If an order has begun processing, it is not eligible to be canceled or postponed.
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  • Our macarons are handmade, the processing of an order commences almost immediately once you have submitted your order. For order cancellation or modification requests, promptly give us a call at 323.607.3450 or send us an email. We will do our best to accommodate your needs.

Macarons Care


WILL MY MACARONS STILL BE FRESH WITH SHIPPING?

  • Our macarons are made to ship and arrive just as if you picked them up from the store.
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  • All deliveries are sent using a 1-2 day service with ice packs and thermal foil to ensure the quality and freshness of our products during transit.
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  • NOTE: The ice pack may no longer be cold upon arrival. This is normal. The ice pack helps the macarons stay cold during transit and may be thawed by the time your package arrives.
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  • Our macarons are shipped in a custom-designed packaged to ensure quality and freshness. However, because of the fragile nature of macarons, some breakage of the macaron shell may occur during transport. This will not affect the taste and quality of our product. If you think there is more than usual damage to your macarons, please contact us so that we may discuss/ rectify the situation.

HOW DO I STORE MY MACARONS? AND HOW LONG CAN I KEEP THEM?

For the best freshness, we recommend to serve them the same day or keep them in the refrigerator for up to 7 days.


Nutritional Information


ARE BIJOUX MACARONS GLUTEN-FREE?

Yes! They are made with almond flour which makes them gluten-free.

WHAT ABOUT ALLERGIES?

Our macarons are made with almond flour and the fillings may contain dairy and other nuts. Our products also may come into contact with common allergens, including wheat, peanuts, soy, tree nuts, milk, and eggs. Use appropriate precautions when placing your order.

HOW MANY CALORIES ARE IN A MACARON?

Depending on the flavor, our macarons have about 90 calories each. Please note that our macarons are handmade and the weight can slightly vary from one to another.

DO BIJOUX MACARONS CONTAIN NUTS?

Yes, all our macarons contain almonds. They are made with almond flour which makes them gluten-free. Also, we use hazelnuts and other nuts in the filling.

DO BIJOUX MACARONS CONTAIN DAIRY?

Yes, all our current selection of macarons contain dairy in the ganache filling.

ARE BIJOUX MACARONS VEGAN?

No, the meringue is made with egg whites and the filling is made with dairy.



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