Shipping, Delivery, & Pick Up
Our macarons come with a freshness guarantee and cannot sit somewhere in transit over the weekend. We only ship our packages Monday – Wednesday morning and Thursday for overnight or local deliveries.
Our daily order cut-off time is 12 noon PST. If you place an order after 12 noon, we will ship it out the following available day.
Orders placed before 3:00 PM PST Monday – Friday are ready for local messenger the next business day.
Please allow 3 days for large orders or macaron towers over 100 macarons.
Bijoux Macarons ships macarons throughout the continental United States using UPS as our third party shipping carrier.
UPS Next Day Air & UPS Second-Day Air are available to most locations. The cost varies by location.
To determine the cost of shipping, input your zip code at the cart or during checkout.
You will receive an email with the tracking number once your package has been sent. It may take up to 24 hours for your tracking number to appear in the UPS tracking system.
For other shipping or tracking questions, once a package is in transit, please contact the carrier directly. UPS: 1 (800) 742-5877
If your package says that it has been delivered but is not at your delivery address, please contact the carrier directly with your tracking number so that they may help you locate the package. We do not have any additional information on the whereabouts of your package.
Orders can be delivered using our local courier service for addresses within 20 miles of Downtown Los Angeles.
Select Courier Service at checkout if it’s available to your destination.
We are temporarily suspending pick-up service for the month of October 2020.
We plan on resuming pick up during the holidays for a limited time.
At checkout, select messenger service. Then we’ll send you an email coordinating the messenger delivery date & time slot.
If you have any special requests or questions, give us a call at 323.607.3450 or send us a message email@example.com
If you are unavailable for your delivery date & time, send us an email (firstname.lastname@example.org) to reschedule 24 hours before delivery.
We highly recommend that someone is available to accept your delivery. If our 1st delivery attempt is unsuccessful, our Customer Service Team will reach out to you to schedule a 2nd delivery attempt in a future delivery window. Additional charges may apply.
If you have any questions, please give us a call at 323.607.3450 and we’ll do our best to accommodate you.
No, the invoice does not arrive with the delivery. We send an email confirmation for your online order.